In any business, retaining customers is the key to success. The ability to deliver quality customer support is an important factor that determines growth. In this competitive environment, consumers have several options to choose from. Apart from price and quality, the support and treatment they receive from a company is the key factor in attracting new customers and retaining the existing ones. Technical support requires dedicated and experienced team who will work round the clock to deliver higher value to customers which requires resources and expertise to maintain in-house. An outsourced technical support will help you to concentrate on your core business processes without sacrificing your customer support. By outsourcing, you get the advantage of an expert dedicated support team working for your clients without disturbing your regular business processes.